FAQs

For any payment or refund disputes, please contact us directly at [email protected]. Our support team will assist in resolving issues fairly and efficiently.

Please note: If your booking includes a non-refundable room or a hotel-specific policy, we may be limited in the resolution we can offer. We will always advocate on your behalf with the hotel.

Changes to existing bookings (such as date changes, room upgrades, or guest count) are subject to availability and may result in additional fees depending on the hotel's policy.

We recommend contacting us as early as possible if you wish to make changes. Hotels are more likely to approve requests made in advance.

All services, conditions, and facilities listed on each hotel page are provided by that hotel. EbookingHotel serves as an intermediary and is not liable for operational or policy changes made by accommodations after booking.

All guests, regardless of nationality or booking source, are subject to the terms, rules, and regulations of the hotel.

When you book on behalf of other guests (family, friends, groups), you confirm that all travelers are informed of and agree to the terms, cancellation policies, and hotel rules.

Any changes or disputes must be coordinated through the person who placed the original booking.

Hotel prices shown on EbookingHotel are live and may change due to availability, seasonal demand, or special promotions. Once a booking is confirmed, your price is locked.

If a lower rate becomes available later, changes are not guaranteed unless allowed by the hotel’s terms.

For any commerce-related questions, changes, or concerns, you can reach our support team at:
Email: [email protected]